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Customer Support Associate

₱ 22,000.00 monthly ·  Pampanga, Central Luzon ·  10 August (updated)

Origo BPO

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20 reviews
  • Description

  • A Customer Support Associate or CSA, will act as a liaison, provide services information and resolve any emerging issues that our customer accounts might face with accuracy and efficiency

    Key Responsibilities:

    •Respond and assist incoming customer calls concerning security service requests

    • Monitor and coordinate routine maintenance of the client's alarm system

    • Follow through customer complaints and send received request notifications

    • Send/Respond to email requests of each subcontractors

    • Gather, track, compile and send out reports to Clients

    • Carry out daily operational check-ins from guards/patrols, on call

    • Obtain information from the customer and enter data in real time into the appropriate database to facilitate effective service and appropriate follow-up

    • Follows standard processes and procedures and redirects problems to the appropriate resource to ensure resolution

    • Identifies and escalates priority issues per the customer’s needs

    • Perform other duties as assigned from time to time by the Client

    Skills and Qualifications:

    •Preferably with 3 to 4 years of experience in BPO Customer Service

    • Excellent English communication skills (written and verbal)

    • Strong phone contact handling skills and active listening

    • Ability to multi-task, prioritize, manage time effectively

    • Customer orientation and ability to adapt/respond to different types of character

    • Familiar with CRM systems and practices

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 3
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Customer Support Associate

  • Pampanga, Central Luzon

  • Company

    Origo BPO
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 22,000.00 monthly

  • Apply