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Customer Support

Pampanga, Central Luzon ·  3 days ago (updated)

Cloudstaff

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284 reviews
  • Description



  • JR-3336 Customer Support

    Join the Number One Workplace in the Philippines and get rewarded for your efforts with great pay and awesome benefits. Advance your career as a Customer Support at Cloudstaff!

    Location / Shift

    Clark site, Night Shift

    NOTE: You must be willing to work in the office in the above office location to apply for this position

    Job Description

    The Customer Support Specialist is primarily responsible for monitoring customer tickets and ensuring service-level agreements (SLAs) are being met by focusing on priority tickets. You are also responsible for proactive outreach to customers about their requests to provide “white glove service.” This role is designed to handle offline requests and conduct board checks to ensure customer ticket work is being handled/updated in a timely manner.

    Qualifications

    -1-2 years customer service experience

    -Experience in a CRM/ticketing system preferred

    -Experience communicating with customers via email

    -Excellent written and verbal communication skills

    -Ability to work independently and as part of a team

    Join Cloudstaff—the Number One Workplace in the Philippines

    Cloudstaff is the fusion of great people, innovative technology and a culture that engages our staff and promotes personal and professional growth. We encourage and support career development through our specialized training programs and mentoring.

    We are committed to building the Number One Workplace in the Philippines by creating a fun, family-friendly, and stress-free work environment. Our workplaces are designed with both productivity and relaxation in mind. We provide break-out rooms with video games, pool tables, ping-pong and more. We want our staff to feel right at home—after all, they are family!

    We demonstrate our commitment and dedication to our customers in everything we do, and it all starts with how we treat our staff. We believe this philosophy delivers better outcomes and we think it is unmatched in the industry.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • 1 year of experience
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Customer Support

  • Pampanga, Central Luzon

  • Company

    Cloudstaff
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply