Customer Support Representatives - Mobile support Account I Manila I T23

Offer description

Being the first contact for the client’s customers and provide first class support.
Answering all incoming customer queries including sales, retention, provisioning, and billing queries in a timely, professional, and efficient manner.
Logging, processing, and tracking customer requests. Technical queries may relate to modem configurations, DNS admin, VOIP, password changes, email address amendments, and all other faults.
Liaise between the customer, the networks team, and sales force to resolve queries.
Possible outbound calling for connections, sales, and debt collection.
Co-ordinating the provisioning of Residential and Business services ranging between phone lines, broadband, mobiles, and power.
Configuring and sending routers/mobile SIM cards.
Accurately updating systems to ensure the tracking and billing of customer’s accounts.
Dedicating time to provisioning services when necessary or on request.
Maintaining and adhering to Company Policies, Processes, and Standards.
Other duties as may be assigned by the Operations Manager.


Qualifications:
At least Sr. High School graduate
With Excellent English Communication (Oral and Written)
Experience on phone, email and live chat support preferred but not required
Has strong verbal and written communication and comprehension skills
Amenable to Report Onsite

Requirements

• Minimum education level: Junior High School
• Language(s): English
• Availability to travel: Yes
• Availability of change of residence: Yes

More than 30 days ago

About NeksJob Philippines

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to lea...

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to learn more about our services? Please get in touch, we'd love to hear from you!

Email us: *****@neksjob.com
Contact us: (02) 982 1240, +639172482120

Salaries