customers service - agent

Offer description

Customer service refers to the support and assistance provided by a company to its customers before, during, and after the purchase of a product or service. Effective customer service is essential for building and maintaining customer loyalty and satisfaction, which can help to improve a company's reputation and bottom line.

Customer service can take many forms, including:

Phone support: Customers can call a company's customer service line to ask questions, report problems, or seek assistance with a product or service.

Email support: Customers can send an email to a company's customer service team to request help or provide feedback.

Live chat: Some companies offer a live chat feature on their website, which allows customers to chat with a customer service representative in real-time.

Social media support: Many companies have a social media presence and use social media platforms like Twitter and Facebook to provide customer service.

Self-service options: Some companies offer self-service options, such as online FAQs and knowledge bases, that allow customers to find answers to their questions and resolve issues on their own.

Effective customer service requires good communication skills, empathy, patience, and a deep understanding of the product or service being offered. Companies must also have processes in place to track and respond to customer inquiries and feedback in a timely and efficient manner.

Providing excellent customer service can help to build customer loyalty and satisfaction, and can contribute to the overall success of a business.

Requirements

• Minimum education level: Senior high school

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About NeksJob Philippines

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to lea...

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to learn more about our services? Please get in touch, we'd love to hear from you!

Email us: *****@neksjob.com
Contact us: (02) 982 1240, +639172482120

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