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Cx Customer Recovery and Executive Escalations Manager - Fintech


₱ 120,000.00 monthly ·  Taguig, National Capital Region ·  2 days ago (updated)


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  • Description

  • Qualifications:

    • College graduate, preferably BS Finance, Management or any other courses related to business.

    • Experience in resolving high-level escalations, complicated concerns, and managing high profile people and unmanageable customers.

    • Exemplary analytical, creative, critical thinking, and customer service skills; has passion for innovation.

    • Strong oral and written communication skills. Fluent in English.

    • Skilled in building relationships with leaders as well as technical teams to drive results.

    • Minimum 5 years of managing a team with 20 members and above. Excellent people management and leadership skills are required.

    • Self-starter with strong work ethics and an ability to work independently.

    • Strong organization, listening and problem-solving skills are critical.

    • Excellent time management skills, detail oriented, able to handle multiple tasks simultaneously and display good follow-up skills.

    • Ability to influence and inspire others.

    • Past product and/or project management experience is a plus.

    • Experience in building and scaling operations, particularly in a fast-paced FinTech environment.

    • Assertive, customer-focused, gritty, keen to details, resilient, results-driven, resolution-oriented, and has compassion.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • 5 years of experience
  • Language(s): English
  • Availability for travel: Yes
  • Availability for change of residence: Yes
  • People with disabilities: Yes

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Job summary

  • Cx Customer Recovery and Executive Escalations Manager

  • Taguig, National Capital Region

  • Company

  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 120,000.00 monthly

  • Apply