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  • Description



  • Open Access BPO's vision is to create an organization that serves the best companies in the world in an environment that is a great place to work for our employees. We have been providing business process and call center outsourcing solutions to a host of international clients since 2006.

    The account is a digital health startup based in Zurich, Switzerland and San Francisco, California. We believe that women deserve a more modern method of tracking their cycles and their health at every phase of life. They deserve accurate, reliable data about their fertility, about pregnancy, and how their cycle fits into the bigger picture of their health, delivered in a way that’s convenient and non-invasive.

    JOB DESCRIPTION:

    • Make a difference in the lives of our users by addressing their concerns based on their needs via email

    • Efficiently and effectively communicate with health application users who contact us through our CRM software

    • Accurately identify, analyze, and resolve both technical and non-technical issues in a timely manner

    • Escalate more complex problems to appropriate internal resources, if necessary

    • Write and maintain documentation for both, internal and external knowledge bases.

    • Build and maintain our internal systems and procedures

    • Improve our products and services by providing insightful feedback

    REQUIREMENTS:

    • Fluent in both English and Czech languages, both written and spoken

    • Completed High School diploma or higher

    • Punctual and committed to work schedules, embrace change in a fast-paced environment

    • Excellent active listening and communication skills

    • Strong computer skills and ability to navigate multiple software applications

    • Remote/Work from home setup. You will need a computer/laptop & a stable internet connection

    BENEFITS:

    • 75K + health card + company benefits

    • 13th month pay, 20 leave credits per year

    • 100% regular holiday pay, 50% special holiday and OT rate

    • WFH allowance, birthday gift check and other perks

    Interested applicants may submit their resumes to:

    *******@openaccessbpo.com

  • Requirements

  • Minimum education level: Senior high school
  • 1 year of experience
  • Language(s): Czech ,English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Czech Customer Service

  • Makati, National Capital Region

  • Company

    Open Access Marketing Philippines Inc
  • Type of contract

    Other type of contract

  • Work type

    Full Time

  • Salary

    ₱ 75,000.00 monthly

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