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  • Description

  • Qualifications:

    - Bachelor’s degree in any course.

    - Good to excellent communication skills.

    - Has internet and laptop or desktop at home.

    - Can start ASAP.

    Job Description:

    Receive inbound inquiries via multiple channels (phone, email, fax, web-form, chat), clarify the need, answer the inquiries and assist in the resolution of concerns.

    · Access enabling technology to complete client inquiries and transactions.

    · Fully document all cases in case management application.

    · Escalate complex transactions to Tier 1.5 for resolution or contact with third party vendors as appropriate. · Escalate client service issues to Contact Center Lead, supervisor or manager as necessary. · Take ownership of all Contact assigned tasks, initiatives, and inquiries and make sure that they are resolved / completed efficiently and with a superior level of quality.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Availability for travel: No
  • Availability for change of residence: No
To see the complete contact information, Apply now

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Job summary

  • Data Analyst I Paranque

  • Parañaque, National Capital Region

  • Company

    Collabera Technologies Private Limited, Inc
  • Type of contract

    Permanent contract

  • Work type

    Home Based

  • Apply