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  • Description

  • Candidates will be focused on providing great service to optimize the way that clients use their

    software solutions. Ideal candidates should have excellent English communication skills and willing to

    be shaped as a proactive problem solver who provides that highest level of client solutions through a

    strong-based skills set gained with an extensive working accounting/technical knowledge and

    customer service.

    Job Duties and Responsibilities:

     Provide high level and in depth technical support by resolving inquiries by phone, email and web, in a manner and time frame consistent with department and team

    service levels and goals.

     Work collaboratively with clients, team members and resources to achieve desired

    results

     Own and address client needs and product issues from inception to resolution.

     Interpret and validate technical issues, test solutions, follow-up and escalate when

    necessary.

     Maintain and create detailed documentation through logging of support cases, e-mail

    and knowledge base articles for client and internal use.

    Skills/Qualifications

     Solid verbal and writing skills.

     Strong customer focus and ability to manage and exceed clients¡¦ expectations for

    support.

     Excellent interpersonal skills and ability to work well within a team environment.

     Superior troubleshooting and analysis / resolution skills.

     Customer support experience.

     Strong attention to detail.

     Ability to listen, collect data, analyze and draw successful conclusions

     Ability to understand and convey client business requirements to senior level

    resources for escalation.

     Some experience in providing technical support, customer service, training, finance

     Takes ownership of issues and escalations, drives towards resolution in order to

    exceed client expectations

     Experience in using Microsoft Office suite and Salesforce is advantageous

     Knowledge in networking technology is preferred

     Experience in reconciliation

    BENEFITS:

    - Earn up to 40,000 + incentives

    - W/ HMO up to 2 dependents

    - Minimum of 20 leave credits/year

    - Company benefits, above standard holiday pay, and OT rate

    Send your CV to *******@openaccessbpo.com.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): English ,Tagalog
  • Availability for travel: Yes
  • Availability for change of residence: Yes

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Job summary

  • Data Reconciliation Representative

  • Makati, National Capital Region

  • Company

    Open Access Marketing Philippines Inc

  • Type of contract

    Other type of contract

  • Work type

    Full Time

  • Salary

    ₱ 34,000.00 monthly

  • Apply
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