Dayshift Quality Assurance Analyst (Chinese speaking)

₱ 35,000.00 monthly ·  Makati, National Capital Region ·  6 April (updated)

NeksJob Philippines

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    Description



  • JOB RESPONSIBILITIES:

    -Monitor and evaluate calls based on Client's specific criteria

    -Escalate and communicate detailed information about calls monitored to all clients and Quality

    Assurance Supervisor

    -Answer Operations' questions concerning QA guidelines and policies

    -Send out Red Flag/Fatal Error Audits to Upper Management

    -Monitor all Teleperformance centers for quality and performance issues

    -Participate in calibration sessions with Operations, Training, and internal quality members of the site

    QUALIFICATIONS:

    -MUST BE FLUENT IN MANDARIN AND HOKKIEN

    -Previous QA experience preferred

    -Ability to analyze and solve complex technical issues

    -Strong communication skills (verbal and written communications)

    -Strong troubleshooting and problem solving skills

    -Strong attendance record

    -Current on technical issues

    -Ability to work independently

    -Professional demeanor

    -Must have experience with Microsoft Office

    -Must show exemplary quality scores throughout tenure as an agent

    -Ability to perform other related duties and assignments as required and assigned by supervisor or

    Manager

    -Must demonstrate a good attitude and the ability to work as a team player

    -Ability to multitask

    -Willing to work in a flexible schedule

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  • Requirements

  • Minimum education level: Senior high school
  • Years of experience: 1
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Dayshift Quality Assurance Analyst (Chinese speaking)

  • Makati, National Capital Region

  • Company

    NeksJob Philippines
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Salary

    ₱ 35,000.00 monthly

  • Apply