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DCRC Executives (Customer Service) - Ford Calamba and Ford Sta. Rosa

Ford Calamba and Ford Sta. Rosa

Laguna, Calabarzon ·  September 27

  • Description

  • 1. greet customers and welcome them to the dealership

    2. market DCRC appointment system to walk-in customers

    3. promote customer-care and convenience.

    4. obtain customer information to update database

    5. schedules PDI

    6. handles customer concerns

    7. files RO’s

    8. assess reason for visit or provide assistance or direct to appropriate party.

    9. proactively contact customers following vehicle purchase, to schedule first maintenance appointment, and set appointment for customer due for maintenance

    10. conduct follow-up on appointments that were set but not kept

    11. conduct follow-up to verify customer satisfaction on new vehicle sales, warranty, service and concerns resolutions

    12. Communicate concerns to the appropriate department and ensure resolution to the customer’s satisfaction.

    13. contact customers to market products and promotions

    14. update RO’s through DMS (vehicle history)

    15. monitor new units if they are being included in the inventory through DMS

    16. monitors customer memorandum to ensure parts ordering and parts arrival


    - must be a Bachelor Degree holder

    - customer service oriented

    - with excellent communication skills

    - computer savvy

    - pro active and can communicate with people at different levels

    - residing nearby Sta. Rosa or Calamba Laguna

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): English ,Tagalog
  • Knowledge: Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint
  • Availability for travel: Yes
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • DCRC Executives (Customer Service)

  • Laguna, Calabarzon

  • Company

    Ford Alabang
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply