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  • Description

  • - UG/PG Graduation in any stream with excellent comm skills in English (Written and Spoken)

    - Overall 10+ years of RCM experience with 4+ year of experience in managing large teams (including managing team leaders experience)

    Roles and Responsibilities:

    - * Production planning & control, process monitoring, assignment & review of workload.

    - * Analyzing SLA parameters with team performance and planning continuous improvement in performance, process optimization, adherence to reporting schedules and maintaining all necessary process documentation as per the process protocol

    - * Ensuring deliverables as per client expectations are met with highest satisfation

    - * Oversees the hiring, on-boarding and training of new hires

    - * Coach/metor TL's and SME's to efficiently deliver client expectations

    - * Guide team to reduce Patient Outstanding and optimize Patient collections (including Patient Bad Debt)

    - * Monitor and manage workflow or daily targets to assure timely delivery of agreed SLAs

    - • Planning and process development - Innovate to optimize production and constantly improve Production, Quality and Turnaround Time

    - * Motivating employees by introducing various beneficiaries & growth opportunity

    - * Managing operational issues keeping client expectations on highest priority

    - * Identify training gaps and work with support team to develop effective plan

    - * Team management

    - * Performance review of team members at regular intervals

    - * Allocate proper shift as per project requirement

    - * Ability to teach and coach on how to improve performance

    - * Ability to introduce innovative ideas of process improvement

    - • Regularly reviews the performance on the program with the client and ensures that the program is indeed running according to client expectations

    - • Ensure periodic reporting and dashboards on the performance and the growth plans

    - • Monthly business review meeting with the client & Stake holders and ensures the resolution of all issues to the satisfaction of the clients

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 10
  • Language(s): English
  • Knowledge: Coaching, Management, Team management, Customer Support
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Deputy Manager

  • Cebu, Central Visayas

  • Company

    Quess (Philippines) Corp
  • Type of contract

    Permanent contract

  • Work type

    Full Time

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