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Aspiree Inc

Aspiree Inc

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Desktop Support Engineer Fresh Graduate

Camarines Sur, Bicol Region ·  2 January

    Description

  • QUALIFICATIONS:

    - Bachelor Graduate of any IT Related Course (we can consider BSECE and BSCOE)
    - With PC troubleshooting skills, both in hardware and software
    - With basic knowledge in Networking
    - Knowledgeable in Level 1 and Tier 1 Support On-Site Support

    DUTIES and RESPONSIBILITIES:

    - Assists all requests in-terms of desktop and network issues
    - Must be able to attend all assigned tickets
    - Ensuring all task must be updated after resolving
    - Must be able to attend and troubleshoot Hardware and Software tickets assigned
    - Must be able to escalate tickets with dependencies to respective clients Administrators (ex: resetting of end users password, configuration needed in Networks connections
    - Must be able to update of tickets in detailed. (step by steps procedure) /update every ticket assigned in real time.
    - Must be able to attend meetings and training call by Client and Systemantech, Inc. Supervisors
    - Must be able to follow SMTI company policies and procedures
    - Must be able to follow client's company policies and procedures
    - Must be able to comply with the ticket SLA set by the client

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Language(s): Tagalog ,English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Desktop Support Engineer

  • Camarines Sur, Bicol Region

  • Company

    Aspiree Inc
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply now