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Desktop Support Engineer

Davao del Norte, Davao Region ·  2 December (updated)

Strategic Networks, Inc.

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11 reviews
  • Description



  • Description:

    1st line ON-SITE support to internal staff and to customers who are experiencing issues with: Windows desktop and laptops.

    Printer configuration and WiFi connection.

    Support end-users via onsite, phone and email.

    Create tickets and monitor the status of the issue.

    Strong knowledge of Windows Desktop Operating Systems.

    Knowledge of Microsoft Office & O365 Administration.

    Vendor Management, coordinate and escalate issues to the vendor for immediate Resolution

    SUPPORTED APPLICATIONS

    Windows 7 and above

    Microsoft Office Applications (Word, Excel, PowerPoint, Outlook etc)

    End Point protection

    JOB REQUIREMENTS

    With atleast 1 year in field of Desktop Support

    Candidate must possess at least a Bachelor's/College Degree in information technology, computer science, information systems, Engineering (Computer/Telecommunication) or equivalent.

    Ability to troubleshoot; independent and self-motivated;

    Must have basic planning/organizational, problem solving, analytical, time management and decision-making skills.

    Experience in logging and coordinating issues with vendors.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): English ,Tagalog
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Desktop Support Engineer

  • Davao del Norte, Davao Region

  • Company

    Strategic Networks, Inc.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply