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  • Description



  • Open Access BPO's vision is to create an organization that serves the best companies in the world in an environment that is a great place to work for our employees.

    Responsibilities:

    - Perform MAC (Move, Add, Change) to end-user IT environments, such as but not limited to, PC, laptop, IP hardphone, software applications, and printer (is headset being covered by DSE?)

    - Provide support for all IT-related concern to end-user

    - Act as 1st level support to all IT-related concern

    - Timely escalation of support cases to Tier 2 and Tier 3, based on documented escalation matrix

    - Responsible for the upkeep of all workstations security vulnerability patches

    - Responsible for the up-to-date AV system on workstation environment (if applicable)

    - Work closely with IT Asset Custodian in ensuring assets are properly accounted in IT Asset Management

    - Submit KB article to IT Team Lead as appropriate for review and approval

    - Follow the change management process guideline

    - Responsible for the upkeep inside the hub room

    - Perform regular maintenance on workstation desk and conference room to ensure cables are tidy

    Qualifications:

    - Bachelor’s degree in Computer Science / Computer or Electronics Engineering / Information Technology or other related courses

    - Good English (Oral and Written) communication skills

    - Intermediate to advanced skills in PC hardware and software troubleshooting

    - Intermediate to advanced experience in use and administration of Windows 8.1, Windows 10

    - Understanding of ITIL framework (preferred)

    - Prior experience in working on a BPO environment is preferred

    - Background with powershell scripting is preferred

    Salary: 15K, HMO, company benefits

    Send your resume to ************@openaccessbpo.com now!

    To know more about Open Access BPO, visit our corporate site at openaccessbpo.com

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): English ,Tagalog
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Desktop Support Engineer

  • Davao del Sur, Davao Region

  • Company

    Open Access Marketing Philippines Inc
  • Type of contract

    Other type of contract

  • Work type

    Full Time

  • Salary

    ₱ 15,000.00 monthly

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