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Digital Engagement / Chat Agent

Pampanga, Central Luzon ·  October 7 (updated)

Cloudstaff

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283 reviews
  • Description



  • Job Description

    As a Digital Sales & Engagement Agent, you will communicate with customers through online channels to ensure they receive the best experience in the world when booking their travel. This team will have the ability to service all brands and all products within the business (travel and memberships)

    RESPONSIBILITIES:

    -Help to develop the online customer experience through delivering exceptional customer service.

    -Consult on all aspects of customer’s travel arrangements and membership (Cruise, Travel, Hotels, Tours, Resorts, Activities, Travel Program Membership and any other product, as needed).

    -Work as a team to achieve company, department and individual goals.

    -Manage and coordinate the online initiated enquiries.

    -Maintain accurate records of all clients and potential clients, utilising company-supported technology tools and processes.

    -Ensure the accuracy of customer data and aid in the development of a database of qualified leads and enquiries.

    -Helping other team members with day-to-day sales and customer service tasks and activities as requested.

    -Adhere to company policies, procedures and business ethics codes.

    -Display values by ensuring effective communication, integrity and respect

    Qualifications And Requirements

    -Exceptional written skills for communicating with customers via Online Live Chat, Email and Messaging.

    -3-5 years of experience selling and servicing travel.

    -Proven successful sales record with a strong understanding of the sales processes and the ability to convert leads to sales.

    -Ability to create a strong repeat client base, network and actively develop sales leads through outbound calling.

    -Knowledge of online communication and travel booking systems and programs, or ability to learn these quickly.

    -Strong customer service background with a solution focus.

    -Ability to work quickly and efficiently to meet deadlines.

    -Demonstrated ability to multitask in a fast-paced environment.

    Desired/Advantageous

    -Experience with generating sales through Online Live Chat, Email, and Messaging.

    -Experience working remotely, independently, using initiative and achieving results.

    ** with any GDS and Travel Sales experience

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 3
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Digital Engagement / Chat Agent

  • Pampanga, Central Luzon

  • Company

    Cloudstaff
  • Type of contract

    Permanent contract

  • Work type

    Full Time

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