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E Commerce Operations Manager Cosmetics Company

Makati, National Capital Region ·  16 September (updated)

Persone Soluzioni Corp.

Persone Soluzioni Corp.

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    Description


  • RESPONSIBILITIES:
    ● In-charge of general handling and supervision for all ecommerce stores.
    ● Responsible for making sure that all stores under his or her leadership are staffed correctly at all times: fulfillment, customer service, order management.
    ● Conducts periodic site check and test transactions to ensure the operations are smooth.
    ● Forecast sales figures and inventory requirements for each store, coordinate with Warehouse Department to ensure proper stocking.
    ● Work with Merchandising and Marketing to determine store merchandising that is easy to navigate and has high conversion potential.
    ● Work with Technology Team to implement changes on Shopify’s front-end or back-end systems to increase conversion or improve operational processes.
    ● Oversees each store’s profitability - constantly reviews store sales numbers, cost of inventory, operational expenses and inventory loss.
    ● Manage improvement projects on inventory management, sales reporting, marketing reporting, technology implementations, etc.
    ● Report on ecommerce operations metrics, project progress, lessons learned and recommendations..
    ● Abide by the same internal systems, procedures and policies as all team members

    QUALIFICATIONS:
    ● Minimum 5 years work experience in sales operations in a retail environment such as fashion, FMCG, grocery, etc.
    ○ REQUIRED: of which minimum 2 years of experience in ecommerce environment, overseeing store operations.
    ○ Experience in beauty, cosmetics or luxury preferred.
    ○ Experience in International ecommerce a plus.
    ● An understanding of the value of brands and the ability to communicate brand values.
    ● Highly proficient in various technologies, able to learn and adopt new technologies quickly.
    ● Experienced in stock and inventory management.
    ● Experienced in delivery and logistics management.
    ○ Experience in route planning and optimization a plus.
    ○ Experience in international logistics a plus.
    ● Experienced in customer service, a plus.
    ● Experience in managing training, mentoring and supervising new team members.
    ● Proven track record in sales and relationship development.
    ● An established track record in meeting deadlines, achieving store KPI and Sales Quota.
    ● Above average English language skills written and oral, good grammar.
    ● Work ethic is highly valued, respect others in the office and team directions.
    ● Flexible to tap into different projects. Help out other teams when needed.
    ● Exemplary organizational skills, quality execution with a high attention to detail.
    ● Team Player who is able to work cross functionally with multiple channels and teams.
    ● Drive for innovation and disruption with luxury mindset (is a plus).
    ● Able to work independently and collaboratively with the creatives and marketing team.
    ● Competent with GSuite Tools: Gmail, GDrive Suite and Microsoft Office Suite.
    ● Able to speak Filipino/Tagalog.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 5
  • Language(s): Tagalog
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • E Commerce Operations Manager

  • Makati, National Capital Region

  • Company

    Persone Soluzioni Corp.
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply