Email/Chat Support Associate in Cubao

Music Streaming account

Cubao, National Capital Region ·  30 March (updated)

1,942 reviews

    Description



  • You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.

    One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

    Be our Non-Voice Customer Service Associate for a music-streaming account!

    As a Non-Voice Customer Service Associate, you will deliver customer service to the customers and clients of one of the world’s biggest music, podcast and video streaming service, all via email or chat. You are also expected to:

    KEY RESPONSIBILITIES:

    • Take emails and chats from customers or clients;

    • Assist them with their product and service concerns, all via chat or email;

    • Enjoy a set of Industry-leading benefits;

    • Get paid while in training;

    • Experience a set of global opportunities; and

    • Grab not a job, but a promising career.

    MINIMUM QUALIFICATIONS:

    • Finished at least 2 years in college (or High School Graduate + relevant work experience)

    • Excellent English written and verbal communication skills

    • Working knowledge on computers

    • Good customer service and problem solving skills

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Language(s): Tagalog ,English
  • Knowledge: Microsoft Excel, Learning, Customer service, Customer Support, Technology
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Email/Chat Support Associate in Cubao

  • Cubao, National Capital Region

  • Company

    Sutherland
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply