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Fares and Ticketing Consultant Fares and Ticketing Consultant

₱ 20,000.00 monthly ·  Pampanga, Central Luzon ·  27 May (updated)

Airline Metrics Pty Ltd

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    Description


  • Company Objectives
    The primary objectives of the Company are to:
    1. Increase sales & services to new and existing customers.
    2. Profitably grow business through existing and new customer segments, maximising productivity through technology and staff performance.
    3. Improve service consistency and offerings to become recognised as a Company of Excellence to customers and employees.
    Team Objectives
    1. To ensure that the profitability of each booking is in line with, or exceeds company expectations and exceeds team revenue targets.
    2. To work together as a team and to communicate with and provide support to each other, to customers and to other teams within the group.
    3. To retain existing customers through exemplary customer service and product satisfaction.
    4. To grow market share through service and price delivery.
    Role Objectives / Position purpose
    1. To provide exceptional customer service and ensure service standards are met at all times.
    2. To process and ensure processing of tickets on the same day as which they are received.
    3. To ensure that al, ticketing issuing and admin is accurate, meets required deadlines and is kept up-to-date.
    4. To ensure national operational guidelines are followed..
    Primary Role Responsibilities.
    • Fare Quotes
    • Ticketing – New bookings
    • Reissue Quotes
    • Reissue process – Reissuing tickets
    • Reissue – Airline schedule changes

    Position Activities:
    Responsibility / Key result area
    (The most important parts of the job)
    Responsibility for efficiency of Ticketing Services as detailed in National Operations guidelines
    Performance Indicators / Outcomes/ Duties
    (The things to be achieved in each key result area and the way they are achieved)
    • To deal with and resolve all telephone enquires regarding ticketing and where necessary escalate any problems to Team Leader/Supervisor immediately.
    • To monitor queues to ensure that all the PNRs which are in the queue are issued accordingly to urgency.
    • To query any PNR which has been in the queue for more than one day and investigate why it has not been issued, and if necessary liaise directly with the agent to ascertain whether the ticket must still be ordered.
    • To generate daily and weekly reports as required.
    • Actively contribute to Agent Requires Training file.
    • Attend and contribute to weekly consolidation meetings.
    • Actively share ticketing/fare and airline knowledge within the team.
    Provide exceptional customer service at all times – to existing and potential customers
    • To listen carefully to the requirements of customers by giving full attention to their needs, asking questions as appropriate and not interrupting at inappropriate times.
    • To answer all incoming telephone calls within 5 rings, in a friendly professional manner.
    • To respond to telephone inquiries.
    • To manage and resolve customer enquiries and when necessary escalate them immediately to a senior consultant / manager.
    To transfer calls to colleagues within the Group as required and to ensure that messages are relayed to colleagues via email, without unnecessary delay.

    Position Requirements
    Skills/experience:
    Essential
    • Excellent admin skills.
    • A recognised certificate / qualification in Travel.
    • Proficiency using Sabre/Amadeus and Galileo GDS Systems.
    • Strong computer and written skills.
    • Good organisational skills and an attention to detail.
    • Ability to work both independently and as part of a team.
    • Ability to work flexible national hours, including SAT roster.
    Highly Desirable
    • Previous Fares and Ticketing experience in the Travel Industry.
    Competencies Required
    Workplace behaviours
    Performance Indicator/s
    Exceptional customer service skills
    Ability to add value every time contact is made with a customer; excellent manner and attitude when responding to customers.
    Strong communication skills
    High level of customer satisfaction with communication outcomes; excellent verbal and telephone skills; good listening skills.
    Being ‘Smarter, Faster, Stronger”
    Demonstrated strong commitment to achieving role and business objectives through being confident and pro-active with the right attitude.
    Time management
    Demonstrated ability to manage time and meet commitments to all stakeholders.
    Self- motivation
    High level of self motivation and satisfaction.
    Active listening
    Giving full attention to what other people are saying; taking time to understand points being made, asking appropriate questions.
    Ethics and integrity
    Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times.
    Team Approach
    Ability to work with staff internally and to represent the Company with external customers and other companies.

  • Requirements

  • Minimum education level: Senior high school
  • Years of experience: 4
  • Language(s): Tagalog
  • Availability for travel: No
  • Availability for change of residence: Yes

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Job summary

  • Fares and Ticketing Consultant

  • Pampanga, Central Luzon

  • Company

    Airline Metrics Pty Ltd
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Salary

    ₱ 20,000.00 monthly

  • Apply