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  • Description

  • Sells, upsell, register and assigns rooms to incoming guests. Conducts room viewing and showroom to guests.

    Sees to it that Registration Cards (RCs) are properly accomplished specially the rate should have guest initial (except TA booking) and house policies are read and agreed by guests as signified by guest’s signature on the RC..

    Uses the guests history file as reference for guests’ preferences, special request, room rates and complaints (if any) during last stay in the hotel.

    Blocks off rooms for confirmed reservation based on Room Reservation Request Form (RRRF). Takes note of reservation details such as floor request, view, type of room, number of person/s, room number, VIP and other amenities.

    Blocks off room for showroom and coordinates with Housekeeping Department.

    Checks the expected arrival rack and the details of requirements of the confirmed reservations. Reads and understands booking orders (BO’s), Letter of Accommodation or Letter of Authority (LOA’s) attached to the RRRF.

    Coordinates with Housekeeping Department for the immediate set-up or cleaning of Vacant Dirty rooms (VD) to be occupied by guests who have already checked in.

    Prepares the Room Status Discrepancy Report for discrepancies noted between the Front Office and the Housekeeping department report.

    Prepares the fruit basket requirement list and the corresponding room numbers for delivery of fruit baskets.

    Seeks approval of the authorized signatory for amenities in complimentary rooms through the Complimentary Form.

    Logs in the corresponding control Logbook issued breakfast coupons to hotel guests and in the RCs.

    Initiates change of rooms or room rates with the approval of the Front Office Manager. Updates guest folio for the change.

    Coordinates with Bell Service for the delivery of message/s for guests whenever necessary or puts on the message light in the guest room for guest’s information.

    Takes down caller’s name, telephone number and message/s. relays it to the hotel guest/employees

    Extends courtesy to all callers during handling of calls.

    Handles outgoing long distance/overseas calls of hotel guests/employees. Prepares the Call Order Form to document request of guests.

    Coordinates closely with Front Office Cashier in barring and unbarring of DDD service in guest room.

    Prepares monthly inventory of unclaimed letters, parcels and packages.

    Ensures proper handling of guest’s complaints. Elevates the problem to the General Manager or Front Office Manager when necessary.

    Elevates major problems encountered to superiors for immediate and prompt action.

    Reports immediately to superior any unusual or abnormal behavior of callers or messages which are inconsistent or suspicious in nature which might lead to future problems or damage to lives or hotel property.

    With the proper instruction from Management, informs all guests and employees through emergency communications of the hotel in cases of strike, bomb threat, fire, earthquake and other natural calamities.

    Ensures that right and proper phraseologies are being used and followed when answering telephone calls.

    Ensures that messages and fax are properly delivered and coordinated with Bell Service.

    Ensures that all assisted calls are properly done and coordinated with PLDT in case of disputes or discrepancies.

    Projects a pleasant voice over the telephone and courtesy is always extended to callers, guests and colleagues.

    Checks the house phones on a regular basis to ensure that it is in good operating conditions.

    Reports to Engineering Department repair of malfunctioning telephone equipment or defective telephone units.

    Generates through the computer the following reports, In-House Guest List, Expected Check-in List, Expected Check-out List, etc.

    Accomplishes Front Office Communications Logbook. Ensures all written endorsements are logged down.

    Performs duties and responsibilities of Business Center Clerk whenever assigned at the Business Center.

    Performs related functions as may be assigned by the Front Office Manager from time to time.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Front Office Associate

  • Cavite, Calabarzon

  • Company

    One Tagaytay Place Hotel Suites
  • Type of contract

    Permanent contract

  • Work type

    Full Time

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