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GDS Expert Operations Supervisor

₱ 50,000.00 monthly ·  Pasig, National Capital Region ·  20 April (updated)

NeksJob Philippines

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  • Description



  • Required Skills

    -GDS Experience (Global Distribution System) – 1 year Sabre experience

    - Has supervisory experience in a BPO set-up or tenured supervisor if from non-BPO

    -Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, or Bachelor\'s/College Degree in any field.

    -Open to shifting, flexible in terms of work hours, and working on holidays

    -Strong performance management background

    -Excellent coaching skills

    -Can work under extreme pressure

    -Possess above average English written and verbal communication skills

    -With a demonstrable track record in achieving targets and improving agent performance

    -Service and customer-focused

    -Strong analytical skills; very detail-oriented

    -Strong decision-making and problem-solving skills

    -Knowledgeable in call center tools and processes

    Job Description

    -Responsible for direct supervision of 15-18 agents

    -Responsible for the attainment of client set goals, efficiency targets, and overall team performance

    -Performs consistent and effective coaching sessions to address performance gaps

    -Analyzes agents performance and develops action plan to bridge gaps

    -Conducts regular performance management to improve challenged members of the team

  • Requirements

  • Minimum education level: Vocational
  • Years of experience: 1
  • Availability for travel: No
  • Availability for change of residence: No
  • OFERTA_DISCAPACIDAD OFERTA_DISCAPACIDAD_YES
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Job summary

  • GDS Expert Operations Supervisor

  • Pasig, National Capital Region

  • Company

    NeksJob Philippines
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 50,000.00 monthly

  • Apply