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Genesys/CTI Developer - Night Shift

Night Shift

Taguig, National Capital Region ·  Today, 06:31 AM (updated)

  • Description

  • - Eight years plus (8+) experience in Contact Center Technology with hands-on experience on high-complexity Genesys SCXML Call Flow Development using Composer, ECMA Script, Genesys Rules System/OPM, Back-end Java Blocks and ability to convert complex Business Requirements to Technical Solutions.

    - Should have ability to work with business, gather requirements, convert those requirements into technical design document and lead the team.

    - Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience with Sonus/Cisco SBC.

    - Expert knowledge of SIP integration and troubleshooting SIP and Orchestration calls flows.

    - Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart.

    - Working knowledge in the installation and configuration of the Genesys suites (both UNIX and Windows 200X).

    - Experience in working in Scrum model of Delivery, Junit Test Cases, GitHub

    - Familiarity with various Genesys Simulators from a Performance Testing perspective.

    - A solid base of data networking knowledge as well as VOIP technology will be required for this position.

    - Experience working on Genesys Administrator, GAX, Pulse and the ability to create, modify, and maintain templates.

    - Test-infected attitude (strong desire to perform thorough and exhaustive unit, integration and system testing)

    Must have terrific analytical and troubleshooting skills.

    - Excellent communication skills (Written and oral).


    - Genesys Framework (Genesys Administrator/CME/GAX, Genesys SIP Server

    - Genesys TServer for Avaya Communication Manager)

    - Genesys Voice Platform Genesys Composer/Eclipse/JSP for IVR application development.

    - Genesys rule system and GRAT is a needed skill too.

    - Genesys Pure Engage Digital (eServices) email, chat Genesys Co-Browse Genesys Outbound Contact

    - Genesys Universal Routing (voice, email, chat, outboundpreview) IRD for interaction and routing design/development

    Genesys: Composer Certification preferred

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 5
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Genesys/CTI Developer

  • Taguig, National Capital Region

  • Company

  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply