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German Customer Service Representative - Makati

Makati

₱ 80,000.00 monthly ·  Makati, National Capital Region ·  6 days ago (updated)

Open Access Marketing Philippines Inc

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80 reviews
  • Description



  • About the Company

    Open Access BPO has been providing business process and call center outsourcing solutions to a host of international clients since 2006. OAM is experienced in designing, implementing and managing critical business processes and call center solutions for clients around the world from its Makati, Philippine operations centers.

    The account is a digital health startup based in Zurich, Switzerland and San Francisco, California. We believe that women deserve a more modern method of tracking

    their cycles and their health at every phase of life. They deserve accurate, reliable data about

    their fertility, about pregnancy, and how their cycle fits into the bigger picture of their health,

    delivered in a way that’s convenient and non-invasive.

    What We Do:

    - Make a difference in the lives of our users

    - Efficiently and effectively communicate with users who contact us via our designated

    support channels

    - Accurately identify, analyze, and resolve both technical and non-technical issues in a

    timely manner

    - Escalate more complex problems to appropriate internal resources

    - Write and maintain documentation for Ava`s internal and external knowledge bases.

    - Learn. Constantly adding new capabilities and improving the way our product

    works

    - Represent the voice of the customer internally and the voice of the company externally

    - Build and maintain our internal systems and procedures

    - Improve our products and services by providing insightful feedback

    Core Requirements:

    - Participate in daily scrums, weekly planning, and company-wide meetings.

    - Show empathy, relate to our customers and provide excellent service.

    - Proficient in English and German languages, both verbal and written

    - Experience working in multi-channel support organization.

    - Solid technical understanding and ability to solve technical problems.

    - Previous experience preferred: Health Sciences, Healthcare, Caregiving, Medicine, Natural

    - Sciences or similar is an advantage.

    Benefits:

    Salary: 85K package, HMO, company benefits

    Send your resume to *******@openaccessbpo.com

  • Requirements

  • Minimum education level: Senior high school
  • Language(s): German ,English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • German Customer Service Representative

  • Makati, National Capital Region

  • Company

    Open Access Marketing Philippines Inc
  • Type of contract

    Other type of contract

  • Work type

    Full Time

  • Salary

    ₱ 80,000.00 monthly

  • Apply