Bestjobs Philippines

Don't miss any news or updates from BestJobs

Not now Allow
  • Description



  • WE ARE HIRING!

    Group Manager (Operations) for EASTWOOD and ALABANG sites.

    Please see below for qualifications:

    * at least 5 years relevant experience ( managerial position in BPO or other industry/ies)

    * preferably with experience in handling Travel Account

    * Bachelor's Degree Holder

    * Willing to work on site

    Job Description:

    Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.

    Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.

    Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.

    Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

    Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

    Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.

    Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.

    Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

    Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

    If interested, please send me your updated resume at ****@gmail.com so I can call you ASAP for your interview.

    Note: Offer will be disclosed during the phone interview.

    Mobile Number:

    Facebook: Glaiza Luna

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 5
  • Language(s): English
  • Knowledge: Management
  • Availability for travel: Yes
  • Availability for change of residence: No
  • OFERTA_DISCAPACIDAD OFERTA_DISCAPACIDAD_YES

Similar jobs

Operations Manager

Today, 02:17 PM
Company Confidential - National Capital Region, Pasig

Full Time - Permanent contract - ₱ 25,000.00 monthly -

Full Time - Other type of contract - Negotiable -

Full Time - Temporary contract - Negotiable -

Full Time - Permanent contract - Negotiable -

Get new jobs on Facebook Messenger

Send to Messenger

Job summary

  • Group Manager for Operations

  • Quezon City, National Capital Region

  • Company

    Talent Acquisition Solutions
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply