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Guest Service Manager

Aklan, Western Visayas 12 February (updated)

Important company in the sector

  • Description


    Job Description

    QUALIFICATIONS

    Bachelor degree in Hotel Management or relevant discipline
    Minimum of 2-3 years in supervisory role in a similar capacity, preferably in a 4 star class environment
    Detail-oriented and posses pleasant personality with excellent communication and interpersonal skills

    RESPONSIBILITIES

    Trains new department staff.
    Answers inquiry regarding rates and availability.
    Maintains a thorough knowledge of the room rack locations, types of rooms, room rack operations, package plans, hotel facilities.
    Maintains a detailed knowledge about the hotel's services and hours of operations.
    Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.
    Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.
    Check guests in and out, including preparation of guest bills and authorising payments.
    Dealing efficiently with day to day billing and guest service queries.
    Using information available, plan and control both the preparation of future shifts and effective communication to the team.
    Lobby duty plays a key role in the success of the movement of our guests around the hotel.

  • Number of vacancies: 1
  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 4
  • Language(s): Tagalog ,English
  • Knowledge: Microsoft Excel, Microsoft PowerPoint, Microsoft Word
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Guest Service Manager

  • Location

    Aklan, Western Visayas

  • Work type

    Full Time

  • Type of contract

    Other type of contract

  • Apply now

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