Offer description

Position Summary

Responsible for delivering outstanding customer service

Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.

Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints.



Roles & Responsibilities

Handles inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting procedures

Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call

Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service

Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies

Manipulate systems and escalate issues to the appropriate personnel for final resolution

Adheres to HGS Healthcare policies and procedures and maintain a positive attitude in support of HGS Healthcare Commitment to Excellence.

Performs other duties as assigned.



Education & Experience

Must possess strong interpersonal techniques: is positive, pleasant, respectful and customer focused

Must possess a good command of the English language, including excellent enunciation and grammar

Ability to retain detailed important information and/or instruction

Ability to solve complex problems in a Customer Service oriented environment

Ability to comprehend, capture and interpret basic customer information

Ability to exercise emotional sensitivity to customer needs and challenges

Professional attitude, enthusiastic and reliable.

Sound knowledge of telephone etiquette



Working Details

Must be flexible and willing to work irregular hours including evenings, weekends, public holidays and any work schedule required to satisfy client and customer needs in a work environment.

Requirements

• Minimum education level: Senior high school
• 1 year of experience
• Language(s): English
• Availability to travel: No
• Availability of change of residence: No
• People with disabilities: Yes

April 27

About HGS Healthcare (Betaine B.V.)

HGS Healthcare is formerly a part of Hinduja Global Solutions - a global leader in business process management. HGS Healthcare specializes in augmenting healthcare teams to deliver better patient, member, business and financial outcomes. Factoring the needs of health plans and providers, we interact with members and patients to deliver evidenced-based, timely, preventative, personalized, cost-effective and whole-person care that improves health, value and quality of life.

We help our ...

HGS Healthcare is formerly a part of Hinduja Global Solutions - a global leader in business process management. HGS Healthcare specializes in augmenting healthcare teams to deliver better patient, member, business and financial outcomes. Factoring the needs of health plans and providers, we interact with members and patients to deliver evidenced-based, timely, preventative, personalized, cost-effective and whole-person care that improves health, value and quality of life.

We help our clients help others by assuming responsibility for non-core activities, such as claims processing, clinical appeals, member administration, customer service, provider management, data management and analytics, collections, compliance and adherence, and back-office administration.