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Helpdesk Manager - full time

full time

Makati, National Capital Region ·  7 days ago (updated)

Delsan Office Systems Corp.

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21 reviews
  • Description

  • • Oversee the Help Desk Support staff, ensuring timely and efficient problem resolution;

    • Resolve escalated and priority issues;

    • Develop and improve problem resolution processes;

    • Maintain customer satisfaction and sustain reliable client support;

    • Set specific customer service standards;

    • Contribute to improving customer support by actively responding to queries and handling complaints;

    • Follow up with customers to identify areas of improvement;

    • Develop timely reports on help desk team’s productivity;

    • Provide customer feedback to the appropriate internal teams, like Technical Teams in order to address issues effectively and efficiently.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Language(s): English
  • Knowledge: Microsoft Excel, Communication and persuasion, Technology
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Helpdesk Manager

  • Makati, National Capital Region

  • Company

    Delsan Office Systems Corp.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

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