Offer description

Job Description

Customer Support

Oversee multiple lines of support which include Chat, Phone, Email, and our ticketing

system queue.

Streamline the processes to make it as efficient as possible

Be the first line of 'live' correspondence with our end users

Resolve common issues

Verify, escalate, and coordinate with other departments for more complex concerns.

Quality Assurance

Create and relay tickets from client reports to the development team

Support the software development team in defining and testing features

Verify that work produced meets elicited requirements through test plan/test case

development and execution

Anticipates current and future issues and develop plans and actions to minimize the

negative impact

Requirements

At least 2 years experience in similar roles. Preferably in a senior or lead position.

Good written communication skills

Recommendations from your past Clients and Superiors

Knowledge in Database and System Administration.

Experience in Quality Assurance

Permanent employment

Full-time

Flexible working hours, core hours 10:00 AM - 4:30 PM

Salary: Php 30,000 - 45,000 / per month, negotiable

No. of vacancies: 1

Location: Anywhere in the Philippines

Requirements

• Minimum education level: Bachelor´s Degree
• 3 years of experience
• Language(s): English
• Knowledge: Microsoft Excel, Microsoft PowerPoint, Microsoft Word
• Availability to travel: No
• Availability of change of residence: No

More than 30 days ago

About DRM Inc

Head Hunter / Executive Search Firm. We are an executive search company engaged in the sourcing and referral of college graduates and professionals in the fields of Accounting, Finance, Engineering, Sales, Marketing, Web & Programming, HR & Admin, Behavioral Science, Arts, and related fields.

Our candidates are competitive. We source and refer not only graduates of Metro Manila schools but also those top graduates of provincial and state colleges and universities. The majority of o...

Head Hunter / Executive Search Firm. We are an executive search company engaged in the sourcing and referral of college graduates and professionals in the fields of Accounting, Finance, Engineering, Sales, Marketing, Web & Programming, HR & Admin, Behavioral Science, Arts, and related fields.

Our candidates are competitive. We source and refer not only graduates of Metro Manila schools but also those top graduates of provincial and state colleges and universities. The majority of our successful placements are graduates and board passers from outside Metro Manila.