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Helpdesk Support Analyst - Earn up to 40K

Earn up to 40K

₱ 40,000.00 monthly ·  Makati, National Capital Region ·  Today, 08:01 AM (updated)

Open Access Marketing Philippines Inc

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80 reviews
  • Description





  • BRIEF DESCRIPTION:

    Candidates will be focused on providing great service to financial technology solutions and service company, specifically in the information technology aspect.

    SKILLS/QUALIFICATIONS:

    • For the technical or architecture aspect, one year or more experience in any of the following is required:

     SQL, Databases

     UNIX/Linux

     Networking

     MSSQL

     Databases

     Preferably familiar with the use of Excel formula or macro

     Has previously worked in JP Morgan, Bank of America, Thomson Reuters, Bloomberg is plus and is preferred

    • Background and knowledge in accounting is a plus

    • Highly proficient in English, both written and spoken

    • Proven aptitude to learn complex technical, financial and theoretical information in a timely manner.

    • Persevere, dedicated and committed to his/her job.

    • Willing work in Glorietta 2, Makati

    JOB DUTIES & RESPONSIBILITIES:

    • Provides technical support by resolving inquiries by phone, email and web, in a timely and consistent manner with department and team service levels and goals.

    • Works collaboratively with clients, team members, implementation consultants, and resources across our global office locations to achieve desired results.

    • Continue internal education, training, and certifications to stay ahead of an evolving technical industry landscape

    • Learn new product releases, and increase your value to the company and the client.

    • Own and address client needs and product issues from inception to resolution.

    • Interpret and validate technical issues, test solutions, follow-up and escalate when necessary.

    • Maintain and create detailed documentation through logging of support cases, e-mail and knowledge base articles for client and internal use.

    BENEFITS:

    • Salary: 34-40K

    • Free shuttle

    •13th month

    • HMO

    • Life Insurance

    • Company Benefits

    • Leave credits

    • Incentive

    • Surprise perks

    • Gets to work 9 hours a day include 1.5 hour break time, plus two days straight off (Must be willing to work on weekends, holidays on based on the required schedule).

    Send your resume to ****@openaccessbpo.com



  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): English ,Tagalog
  • Availability for travel: No
  • Availability for change of residence: No
To see the complete contact information, Apply now

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Job summary

  • Helpdesk Support Analyst

  • Makati, National Capital Region

  • Company

    Open Access Marketing Philippines Inc
  • Type of contract

    Other type of contract

  • Work type

    Full Time

  • Salary

    ₱ 40,000.00 monthly

  • Apply