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Helpdesk Support Engineer

Laguna, Calabarzon ·  2 days ago (updated)

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  • Description

  • • Provide Technical Assistance for client's employees (Globally).

    • Provide initial assessment, triage, research and resolution of basic incidents and requests regarding use of applications, software products and / or infrastructure components.

    • Engage other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.

    • Use ServiceNow Ticketing Tool to log tickets and updates regarding the reported incident or service request from identification to resolution to ensure that the tickets are resolved on time and all information and efforts made are saved.

    • Escalate unresolved issues based on the owners defined support matrix.

    • Follow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled and the customer communication is complete

    • Document resolutions and updates self-help in the knowledge base.

    • Report on the assigned duty schedule in a shifting schedule weekend and/or holidays

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 3
  • Language(s): English
  • Availability for travel: Yes
  • Availability for change of residence: Yes
  • People with disabilities: Yes

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Job summary

  • Helpdesk Support Engineer

  • Laguna, Calabarzon

  • Type of contract

    Other type of contract

  • Work type

    Casual

  • Apply