Offer description

Providing friendly, personable, and timely support to our customers via CRM Tool, live call, e-mail, and chat-based services

Understand Client Products and Services

Make decision according to the defined Policies and Procedures related to client products and services

Identify improvement opportunities in work flow and suggest solutions

Interface effectively with other internal and client teams

Respond to customer inquiries through live call, chat, or email

Resolve customer inquiries quickly and effectively via live call, chat, and email based on the scope of work

Assisting with customer orders and account issues including but not limited to cancellations, returns, and shipping issues

Collaborate cross-functionally and escalate policy, product, and technical issues when appropriate

Utilize available resources to identify appropriate solutions for customers

Identify and escalate emerging product or customer dissatisfaction issues

Maintain a positive attitude in a team-oriented environment

Requirements

• Minimum education level: Senior high school
• Knowledge: Customer service, Customer Support
• Availability to travel: No
• Availability of change of residence: No

More than 30 days ago

About NeksJob Philippines

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to lea...

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to learn more about our services? Please get in touch, we'd love to hear from you!

Email us: *****@neksjob.com
Contact us: (02) 982 1240, +639172482120

Salaries