Offer description

A Call Center Agent is responsible for handling inbound or outbound customer inquiries, complaints, and requests via telephone or other communication channels. They interact with customers to provide information, resolve issues, and maintain high levels of customer satisfaction. The job requires a friendly, professional demeanor and excellent communication and problem-solving skills.

- Answering incoming calls from customers and responding to their inquiries or requests
- Providing information about products and services
- Resolving customer complaints or issues and ensuring customer satisfaction
- Making outbound calls to follow up on customer inquiries, surveys, or sales leads
- Updating customer information in the company database
- Escalating complex issues to the appropriate team or supervisor
- Meeting performance targets and goals set by the company
- Collaborating with team members to achieve team objectives
- Following established call center procedures and scripts
- Maintaining a professional and courteous attitude at all times
- Continuously improving knowledge of the company's products and services

Requirements for this role typically include:

- Must be at least high school graduate or senior high school graduate
- Not currently enrolled or employed
- No prior application with Teleperformance in the last 30 days
- With excellent communication skills
- Computer literate and good web navigation skills
- Able to multi-task
- Must have an ability to understand the customer’s needs.
- Willing to work shifting schedules including graveyard, weekend, and holiday shifts.

Apply now and experience our easy application process!

Requirements

• Minimum education level: Senior high school
• Language(s): English
• Availability to travel: Yes

4 days ago

About NeksJob Philippines

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to lea...

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to learn more about our services? Please get in touch, we'd love to hear from you!

Email us: *****@neksjob.com
Contact us: (02) 982 1240, +639172482120

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