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  • Description



  • A. Overall

    1. Daily Pending Management (Daily Monitoring of IM Service Operations, KPI & SLA for 47 Service Center Nationwide).

    2. Define the STRATEGY to enhance the KPI and SVC Operations and ensure real-time monitoring and escalation for all SO’s that needs SEPCO Support.

    3. Ensure KPI and SLA are achieving on Daily, Weekly and Monthly basis.

    4. Plan and Activate Business Continuity and Disaster Risk Management Plan at any given circumstances.

    5. Monitoring of IM Services such as PREBOOKING, PICK UP SERVICE, CONCIERGE PROGRAMS ETC.

    6. Customer Queue Management.

    7. Partners Development Program such as Updated Training for all CSR Nationwide for proper customer handling and management.

    8. Process Compliance of all SVC (North Luzon).

    9. Parts Management and making sure all SVC are OFS Compliant.

    10. Support or VOC Escalation and Follow Up with CS Stakeholders.

    11. On Site Audit for Assigned Service Center.

    12. Weekly Performance and Failure Analysis and Implement improvement plans.

    13. System Testing Support

    14. Inventory Management

    15. Database Management

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • 1 year of experience
  • Language(s): English
  • Knowledge: Microsoft Excel, Microsoft PowerPoint
  • Availability for travel: Yes
  • Availability for change of residence: Yes

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Job summary

  • IM Regional Support

  • Taguig, National Capital Region

  • Company

    SL Temps Inc.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 18,000.00 monthly

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