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IT Administrator for Iloilo in Western Visayas - Transcom Worldwide Philippines Inc.

Transcom Worldwide Philippines Inc.
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Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.

We have 30,000 customer experience specialists spread out at 70 contact centers across 28 countries, delivering services in 33 languages (including Filipino) to over 350 international brands in various industry verticals.

Transcom is a global employer in an industry that depends upon strong, resourceful, talented people. We are where your customers are.

Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients’ business operations.

Transcom has been in the Philippines since 2007. We currently have facilities located in Pasig, Mandaluyong, Iloilo and Bacolod. Employer from sector BPO / Call center, located in National Capital Region, More than 1000 workers

    About this job offer 19 January

    Salary

  • Negotiable
  • Location

  • Iloilo, Western Visayas
  • Description

  • Job Objective:
    Ensure IT services are delivered consistently and cost effectively to support TWW business processes at site, country and regional level
    Essential Duties & Responsibilities:
    Technology Support
    Provides 1st and 2nd level remote support for all applications and technologies that are site, country or region specific
    Collaborates with IT Regional Coordinator in the management of Regional IT infrastructure, such as desktops, printers, servers, software, asset inventory and standard network services by using system to remotely manage all centres.
    Participates in the development, operation and maintenance of departmental/regional production and administrative applications;
    Analyze and fully understand issues
    Determine cause of issues and implement permanent fixes to avoid recurring issues and bugs
    Document issues and develop trouble shooting guide whenever necessary
    Prioritize urgent issues that arise over other tasks.
    Continuous Improvement
    Develop recommendations for improved application of IT in agreement with the Regional IT Coordinator;
    Monitor and assist when necessary to ensure effective co-ordination of first-line and corporate and SC help desk services to users;
    Regularly monitor sites, meeting documentation and publications for material that could be used for common information; attend meetings with a view to preparing new site/country projects;
    Maintain close working relations with representatives of Contractors and Technology partners;
    Deployment & Implementation
    Executes deployment of IT solutions in their region according to specifications and procedures from Infrastructure and Development Manager
    Business Support
    Participate in the development of new business in pre-sales activity: attend meetings with prospects to study and identify solutions accordingly. Solutions should be agreed with the Infrastructure Manager and Development Manager to ensure consistency with corporate IT standards.
    Disseminates IT-related information of regional and corporate interest to departmental staff, BST and Country Co-ordinators
    Liaise with them to share intra-departmental experience and to expedite response to user proposals, suggestions and questions
    Information Security
    Coordinate, together with IT Corporate and SC, to ensure compliance with the Organization's IT standards, policies; ensure the application of hardware and software security standards and procedures in accordance with organizational policy;
    Team Supervision & Management
    Manage the team’s tasks and projects and ensure they meet timelines
    Perform coaching and provide guidance to members to perform their job effectively
    Ensure that the team follows IT standards, protocols, and policies.
    Job Specifications (Qualifications, Skills and Experience)
    Educational Background:
    Technical high school Diploma in Computer Science or equivalent experience
    Other certifications (CCNA, Net+, MCSE, MCSA, etc.) are a plus
    Work Experience:
    Applications Management Experience to maintain, manage and enhance mission critical and support applications on NT/W2000 environments
    Applicants with Windows 9x, NT, NT Server, 2000, TCP/IP, Domain Name Resolution, NT security, and NT domain models MS Office Application Support, customer support experience are highly desired.
    Experience with the set up and troubleshooting of hardware and software on Intel based Windows computers in a business environment
    Call center and CRM technology support skills and strong customer service experience
    Skills Requirements:
    Good understanding of TCP/IP, VLAN’s and other Data Network technologies
    Good understanding of Voice, PABX, PBX, Switch, Configuration, ACD, IVR, Call loggers, Telephony, IP and IP Telephony
    Advanced knowledge of MS Office applications.
    Good knowledge of Remedy Incident Management or another problem reporting tool for help desk operations
    Knowledge of Internet protocols, routing and site/server interconnectivity and good understanding of TCP/IP, VLAN’s and other data network technologies
    Windows NT4 and Windows 2000 Server Administration
    Microsoft Exchange 5.5 (and above) management and support skills
    Competencies
    Organizational Awareness
    People Leadership
    Customer- Centric
    Goal- Orientation
    Quality Orientation
    Analytical Thinking & Problem Solving
    Integrity
    Expertise Skills
    Adaptability
    Communication
    Generating Vision
  • Number of vacancies: 1
  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Availability for travel: No
  • Availability for change of residence: No

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