IT Assistant | Bestjobs Philippines

    Description



  • - Perform troubleshooting for client platform related problems

    - Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated

    - Provide timely status updates to relevant parties.

    - Perform service request related to client platforms

    - Monitor the agreed service level, document & maintain the configuration of the systems

    - Provide regular reporting to relevant parties

    - Involve in client platform implementation/upgrade project

    - Manage client platform implementation/upgrade project

    - Perform research/evaluation of client platform tools

    - Provide systems related technical advice to customers or project team

    - Manage client platform management systems

    - Manage systems changes through change request process & provide status reports to the relevant parties

    - Perform client platform related presales tasks

    - Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design

    - Ensure service level meet requirement; propose and implement action plan when required

    - Establish facility management standards/best practices to ensure operation consistency across project/facility management teams

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Language(s): Tagalog ,English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • IT Assistant

  • Muntinlupa, National Capital Region

  • Company

    Asia Peopleworks Inc.
  • Work type

    Other type of contract

  • Type of contract

    Full Time

  • Apply