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IT Business Analyst - night shift, WFH

night shift, WFH

₱ 70,000.00 monthly ·  Pampanga, Central Luzon ·  11 April (updated)

Cloudstaff

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268 reviews
  • Description



  • Job Overview:

    Seeking an experienced Business Process Analyst to work closely with the operations leadership team by assisting with documentation of existing processes, optimizing, and designing new business procedures. The analyst will work closely with the operations team and help lead conversations to enable process development, improvements, and documentation for submission to the Runbook on line share. This role will give exposure to many facets of the operation from Finance, Sales/Marketing, Customer Success, Engineering, Security Analysts for business process improvements to the overall organization.

    Job description:

    - First 30 Days – Review & document the CyFlare Zoho Runbook library (Wiki) with all findings from Business Analyst viewpoint. Develop and document findings with recommendations to any changes for enhancing the Runbook repository from a formatting, structure perspective. Develop a “plan of action” for implementing improvements/updates to problem areas noted in the review.

    - Collaborates with department stakeholders to understand systems, processes and reasoning currently in place to completely understand the reasoning for those.

    - Routinely works with operations management team to document, track and execute on assigned projects.

    - Regular attendance to online meetings that may impact current procedures, amend current procedures or require new procedures be created.

    - Develop a process for maintaining the CyFlare Runbook library that includes comprehensive documentation and visualization of the procedures.

    - Regularly create and update process flowcharts.

    - Generally, the Business Analyst will be the “Run Book” Process Owner for content management.

    Required Qualifications:

    - This person should be tech-savvy, analytical, and able to learn new systems quickly and solve business problems by process engineering practices.

    - Strong analytical skills with ability to manage complex projects with many moving pieces oversee task completion with high attention to detail.

    - Significant experience with MS Office suite primarily with Powerpoint, Excel and Word - - - Extensive experience building and maintaining flowcharts.

    - Strong written and oral English skills.

    - Data analysis and reporting skills both within and outside of the Zoho platform. (preferred)  Associate or Bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required.

    - Effective both working independently and as a member of a team.

    - Highly effective interpersonal & organizational skills, with verbal & written communication skills.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 5
  • Knowledge: Business development, Technology
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • IT Business Analyst

  • Pampanga, Central Luzon

  • Company

    Cloudstaff
  • Type of contract

    Permanent contract

  • Work type

    Home Based

  • Salary

    ₱ 70,000.00 monthly

  • Apply