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  • Description



  • • Responsible in responding and resolving assigned incident tickets and or request tickets in the IT helpdesk’s end to end process.

    o Ensures all issues are properly logged, action taken and feedback provided

    o Diagnoses computer hardware and software, networks systems and other system issues accurately and quickly

    o Track issues from reporting to resolution while updating the internal knowledge base and/or communicating learning with internal business units. Follow up the concerned support teams regarding on the resolution to open tickets.

    o Providing initial fault diagnosis for minor issue and coordinating with other level 2 and level 3 resources to resolve and fix major issues as part of IT team.

    • Responsible in maintaining and enhancing IT processes and procedures.

    • Responsible and ensure all office equipment like hardware, software and external infrastructure are in optimal condition.

    • Manage several issues at a given time and as per prioritize by IT Service Operation.

    • Perform other task that maybe assign from time to time.

    JOB QUALIFICATION:

    • Candidate must possess at least Bachelor’s/College Degree in Computer Engineering/Information Technology or equivalent.

    • Fresh graduate/entry level with knowledge in technical

    • Ability to respond to help desk request after hours on a limited basis.

    • Excellent communication skills.

    • Ability to diagnose and resolve basic technical issues.

    • Able to handle challenges and can handle stressful situations

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Availability for travel: Yes
  • Availability for change of residence: Yes
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Job summary

  • IT Business Support

  • Manila, National Capital Region

  • Company

    Kitchen Beauty Marketing Corp.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply