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IT Engineer - Lipa, Batangas

Lipa, Batangas

Batangas, Calabarzon ·  4 days ago (updated)

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  • Description

  • The Field Support Engineer will provide field support services, remotely or directly supervise IT maintenance activities, travel time to time to perform installations or maintenance at customer sites and assist development support as needed.

    Responsibilities:

    Manage and perform on-site technical services across Assigned Regions– travel required

    Remotely or guide installations of any client IT Shared System.

    Knowledge transfer: build and maintain knowledge pages for Field Support

    Technical focal point for any question raised by IT Service Desk Support or Field Engineers during an on-site activity. This may require working outside business hours

    Monitoring equipment, preparing purchasing requests for materials needed for each project and writing daily and monthly reports regarding maintenance work provided.

    Provide support and troubleshooting to resolve all IT related issues locally or remotely from both internal departments and external providers, vendors or clients

    Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages

    Escalate service issues that cannot be completed within agreed service levels
  • Requirements

  • Minimum education level: Bachelor´s Degree
  • 1 year of experience
  • Language(s): English
  • Availability for travel: Yes
  • Availability for change of residence: Yes
  • People with disabilities: Yes

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Job summary

  • IT Engineer

  • Batangas, Calabarzon

  • Type of contract

    Temporary contract

  • Work type

    Casual

  • Apply