IT Engineer | Bestjobs Philippines

    Description



  • Qualifications

    • Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent.

    • Required language(s): English, Filipino

    • At least 1 Year(s) of working experience in the related field is required for this position.

    • Preferably has background in Sales

    Requirements

    • Proven work experience as a Technical Support Engineer, Desktop Support

    • Engineer, IT Help Desk Technician or similar role

    • Hands-on experience with Windows/Linux/Mac OS environments

    • Good understanding of computer systems, mobile devices and other tech products

    • Ability to diagnose and troubleshoot basic technical issues

    • Familiarity with remote desktop applications and help desk software

    • Excellent problem-solving and communication skills

    • Ability to provide step-by-step technical help, both written and verbal

    • BS degree in Information Technology, Computer Science or relevant field

    Responsibilities

    • Research and identify solutions to software and hardware issues

    • Diagnose and troubleshoot technical issues, including account setup and network configuration

    • Ask customers targeted questions to quickly understand the root of the problem

    • Track computer system issues through to resolution, within agreed time limits

    • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

    • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

    • Provide prompt and accurate feedback to customers

    • Refer to internal database or external resources to provide accurate tech solutions

    • Ensure all issues are properly logged

    • Prioritize and manage several open issues at one time

    • Follow up with clients to ensure their IT systems are fully functional after troubleshooting

    • Prepare accurate and timely reports

    • Document technical knowledge in the form of notes and manuals

    • Maintain jovial relationships with clients

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): Tagalog ,English
  • Availability for travel: Yes
  • Availability for change of residence: No

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Job summary

  • IT Engineer

  • Parañaque, National Capital Region

  • Company

    CUBED TECHNOLOGIES SOLUTIONS PHILS INC.
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply