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IT Field Technical Support Engineer - Quezon City

Quezon City

₱ 16,000.00 monthly ·  Quezon City, National Capital Region ·  Yesterday (updated)

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  • Description

  • 1. Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.

    2. Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner).

    3. Experience in Windows & non-Windows Operating environment

    4. Recommend and apply solutions, including on-site repair for remote users

    5. Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.

    6. Determine and execute system reconfiguration needs.

    7. Establish end user service level agreements.

    8. Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.

    9. Supervise complaint ticketing system and follow timely resolution of all work orders.

    10. Demonstrated ability to provide user support by means of remote access tools.

    11. Provide status update to the ticketing tools in a timely manner.

    12. Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.

    13. Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly.

    Qualifications:

    1. Candidate must possess a Bachelor's/College Degree in IT, Engineering (Computer/Telecommunication) or equivalent

    2. Minimum of 1 year experience in IT support onsite and remote.

    3. Experience using current or recent Windows desktop platforms and current or recent MS Office suite or preferably O365 Applications

    4. Experience supporting LAN’s, PC Hardware configuration, PC operating systems, and desktop software.

    5. Experience with Service Desk ticketing systems - Remedy, Service Center Manager, Service-Now, etc.

    6. Basic knowledge of network infrastructure devices and protocols; enterprise computer hardware/software and information systems. This includes basic networking concepts including TCP/IP, Subnetting, Routing, DHCP, and DNS.

    7. Support level knowledge of operating systems, applications, and associated hardware on such platforms as MS Windows desktop OS and MS Office.

    8. Customer-focused. Articulate and methodical. Self-motivated and professional with excellent verbal and written communication skills.

    9. Willing to work on shifting schedules, holidays, and weekends.

    10. Willing to travel and do field work

    11. Preferably with owned motor vehicle but not required

    12. Willing to be assigned at multiple sites: Quezon City, Taguig, Makati, Antipolo or Pasig

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • 1 year of experience
  • Language(s): English
  • Knowledge: Customer Support
  • Availability for travel: Yes
  • Availability for change of residence: Yes
  • People with disabilities: Yes

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Job summary

  • IT Field Technical Support Engineer

  • Quezon City, National Capital Region

  • Type of contract

    Temporary contract

  • Work type

    Casual

  • Salary

    ₱ 16,000.00 monthly

  • Apply