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  • Description

  • As an IT Global Service Desk Specialist you willprepare and collates reported incidents, analyses data to compute individual program and enterprise uptime performance and generates IT service level reports.

    Job Description:

    - Responds to various requests related to company uptime, incidents, request for proposals, service requests and manages client account administration.

    - Research and resolves problems that are complicated in nature, reference detailed instructions and process documents and know when to escalate issues and seek advice when faced with complex issues

    - Track and follow instructions for documentation, notification, escalation and follow up incidents

    - Provides assistance and connecting customers using call, chat, e-mail, web portal help desk support of hardware, systems, sub-systems or applications and infrastructure

    Qualifications:

    - Bachelor's Degree in Computer Science, Information Technology or any related course

    - At least 2 years related working experience, preferably coming from an IT/BPO/KPO Industry

    - Amenable to work on a night shift

    - Willing to work in Makati
  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 3
  • Availability for travel: Yes
  • Availability for change of residence: Yes

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Job summary

  • IT Global Service Desk Specialist

  • Makati, National Capital Region

  • Company

    V-CALL CENTER LINK (VCCLINK), INC.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

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