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IT Helpdesk - Calamba Laguna

Calamba Laguna

Laguna, Calabarzon ·  8 July (updated)

Strategic Networks, Inc.

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7 reviews
  • Description

  • • Assist end user on all in scope request with focus on client satisfaction, service delivery quality and technical excellence;

    • Take ownership on assigned incident and resolve with-in the agreed Service Level and targets;

    • Must be able to escalate calls with dependencies to respective towers/ group to resolve the concerns of end user;

    • Ability to perform troubleshooting and isolation via phone and remote assistance;

    • Checking of end-user log in and email account;

    • Assist end user application when they encounter errors;

    • Proactively refer end user to correct assignee of the Application;

    • Ensure all task are updated and documented all troubleshooting and resolutions steps prior to closing;

    • Prepare needed daily, weekly and monthly reports;

    • Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • IT Helpdesk

  • Laguna, Calabarzon

  • Company

    Strategic Networks, Inc.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply