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IT Helpdesk - Calamba, Laguna

Calamba, Laguna

Laguna, Calabarzon ·  4 days ago (updated)

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  • Description

  • · Primarily work in a call-center type of work environment.

    · Provide technical support over the phone, email, onsite and/or remote on hardware and software issues.

    · Ability to work flexible hour/s or flexible shift

    · Determines requirements and/or root cause of technical issues by working with end-user.

    · Answers inquiries by clarifying issues; researching, and providing information.

    · Resolves problems by clarifying issues; researching and exploring answers.

    · Fulfills requests by clarifying desired information; researching, locating and providing information.

    · Maintains client database by entering information.

    · Keeps equipment operational by following established procedures; reporting

    · Ensure escalation situations are managed and corrected quickly and professionally

    · Drive customer satisfaction through service excellence

    · Ensure customer calls are properly logged for continuous improvement.

    · Learn to be proficient in service and repair of all systems (current, new and updates).

    · Prepare needed daily, weekly and monthly reports.

    · Handles a team or group of engineers

    · Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.
  • Requirements

  • Minimum education level: Bachelor´s Degree
  • 1 year of experience
  • Language(s): English
  • Knowledge: Customer service, Customer Support
  • Availability for travel: Yes
  • Availability for change of residence: Yes
  • People with disabilities: Yes

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Job summary

  • IT Helpdesk

  • Laguna, Calabarzon

  • Type of contract

    Temporary contract

  • Work type


  • Apply