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IT Helpdesk

Parañaque, National Capital Region ·  Today, 08:03 AM (updated)

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  • Description

  • Daily morning routine

    • Monitoring of text to DBF sales data conversion of selected principals/clients.

    • Principal Helpdesk email monitoring

    SAP related:

    • ZELP report recipient maintenance

    • Weekly reports triggering

    • Monthly reports triggering

    • Extraction of ZELP/PCDET sales data (upon request)

    • Retrieval of historical sales data (upon request)

    • Extraction of updated mailer recipient list (upon request)

    • Extraction of ZPC (from SAP) standard reports (upon request)

    • Item code and description list (upon request)

    SAP Solutions Manager (SOLMAN) and SRA Tickets:

    • Acknowledge and logged tickets

    • monitor and closing of tickets

    • preparation of day end monitoring (Weekly and Monthly)

    Zip-Online (1st Level Support):

    • Coordinate with Zip-Online admin for all Zip-Online issues and concerns

    • Coordinate with Zip-Online admin for creation of new Zip-Online admin account

    • Zip-Online user account creation

    • Zip-online user account password reset

    • Sharing of reports per Zip-Online user

    • Scheduling of report per Zip-Online user

    • Extraction of Zip-Online reports (upon request)

    • Sales matrix update assistance

    • Zip-Online calendar update (upon request)

    AsiaRx (1st Level Support):

    PPA (Principal Approval) and E-Order (Web-Ordering)

    • Coordinate with AsiaRx admin for all AsiaRx issues and concerns

    • AsiaRx PPA user account creation

    • User account password Reset

    • Email address update

    Master Data Management:

    • Preparation of updated item master list

    • Preparation of updated customer master list

    • Insight access request (coordinate and monitor with EBS Systems Analyst)

    • Archiving and management of LCRI (Local Contractual Reports Interface)

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): English
  • Availability for travel: Yes
  • Availability for change of residence: Yes

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Job summary

  • IT Helpdesk

  • Parañaque, National Capital Region

  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply