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  • Description

  • Responding to queries via chat, email, or phone

    Training other staff members on troubleshooting and diagnosing problems

    Writing, editing, and revising training manuals for new and updated software and hardware

    Providing technical assistance for questions and problems

    Resolving problems with networks and other computer systems

    Diagnosing system errors and other issues

    Following up with customers to ensure full resolution of issues

    Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods

    Running reports to analyse common complaints and problems

    Installing or changing software to fix issues

    Remotely accessing hardware or software for clients to make changes and fix problems

  • Requirements

  • Minimum education level: Vocational
  • 1 year of experience
  • Availability for travel: Yes
  • Availability for change of residence: No
  • People with disabilities: Yes
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Job summary

  • IT Helpdesk

  • Quezon City, National Capital Region

  • Company

    Ampersand Management & Development Group
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 30,000.00 monthly

  • Apply