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IT Helpdesk - Part Time - WFH

Part Time - WFH

Taguig, National Capital Region ·  3 days ago (updated)

Strategic Networks, Inc.

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12 reviews
  • Description

  • • Assist end user on all in scope request with focus on client satisfaction, service delivery quality and technical excellence;

    • Take ownership on assigned incident and resolve with-in the agreed Service Level and targets;

    • Must be able to escalate calls with dependencies to respective towers/ group to resolve the concerns of end user;

    • Ability to perform troubleshooting and isolation via phone and remote assistance;

    • Checking of end-user log in and email account;

    • Proactively refer end user to correct assignee of the Application;

    • Ensure all task are updated and documented all troubleshooting and resolutions steps prior to closing;

    • Prepare needed reports;

    • Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.

    Requirements

    • Open for working students (18 of age), fresh graduates, etc.

    • MUST have a personal computer/desktop

    • MUST have internet connection with at least 25 MBPS speed

    • Good communication skills
  • Requirements

  • Minimum education level: Bachelor´s Degree
  • 1 year of experience
  • Language(s): English
  • Availability for travel: Yes
  • Availability for change of residence: Yes
  • People with disabilities: Yes

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Job summary

  • IT Helpdesk

  • Taguig, National Capital Region

  • Company

    Strategic Networks, Inc.
  • Type of contract

    Temporary contract

  • Work type

    Part Time

  • Apply