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IT Helpdesk Support

Mandaue City, Central Visayas ·  Yesterday (updated)

Admerex Solutions Inc

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  • Description

  • Provide solutions for problems that cannot be handled by Tier 1.

    Ensure to meet and maintain Service Level Agreements (SLA) per Help Topic.

    Gather necessary data needed prior escalating a problem to IT Tier 3.

    Monitor and respond to server notification emails, etc. 5. Document support related processes and procedures (SOP).

    Perform daily shift-driven tasks assigned by Immediate Superior/s.

    Installation and administration of network equipment (routers, gateways, switches, access points, wireless controllers, printers, IP phones, etc.)

    Performs server hardware and software installation and configuration. 9. Responsible for NMS monitoring and alerts management.

    Perform daily and quarterly network and system maintenance.

    Perform system log management.

    Performs system backup/restore, replication and migration.

    Create basic scripts for system automation and integration.

    Creates system specifications which is composed process flows, database schema, variable definitions

    Perform basic to intermediate-level application testing and reports bugs and issues.

    Performs hardware maintenance as scheduled.

    Performs Incident Report Management.

    Provides weekly IT related reports of projects and issues.

    Attend regular meetings as scheduled, trainings and team building events.

    Adhere to plotted working schedule, work shift breaks, and preset OT schedules, as set by the Manager.

    Adhere to standard policy and procedure set by the department and company

    Performs additional work related tasks/reports assigned by Immediate Superior.


    Degree in IT or related discipline

    Preferably CISCO certified or any IT related certifications


    With at least 2+ years of experience on IT related field.

    With excellent knowledge and troubleshooting experience on network or dialer equipment.

    With strong working knowledge of Windows Operating System.

    With strong working knowledge of Windows server and Windows-based applications.

    Knowledge of patch management, firewalls, proxy, etc.

    With Linux, VPN and SQL Database administration and experience.

    With server side scripting (PHP/Perl/Bash/Python) experience.

    At least minimum of 2 years of appropriate experience supporting IT Infrastructure and service delivery, preferably with a medium size organization.

    Experience of working with 3rd party service providers.


    With strong logic and trouble-shooting skills.

    Can handle multiple priorities and can work with less supervision.

    Excellent verbal and written skills.

    With strong organizational skills.
  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Language(s): English
  • Knowledge: Linux, Windows
  • Availability for travel: Yes
  • Availability for change of residence: Yes
  • People with disabilities: Yes

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Job summary

  • IT Helpdesk Support

  • Mandaue City, Central Visayas

  • Company

    Admerex Solutions Inc
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply