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IT Regional Support Manager

Pasay, National Capital Region ·  6 hours ago (updated)

Commsec Inc.

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26 reviews
  • Description

  • The role of the IT Regional Support Manager is to ensure optimal performance of field office information technology systems and operations in alignment with the business objectives of the organization. IT Regional Support Manager will provide technical expertise and guidance to field office IT staff on the operations and maintenance of local and wide area networks, including needs analysis, problem solving, disaster recovery plans, and security.


    At least 5 years relative exposure in IT Support and maintenance of IT Infrastructure.

    Ensures all IT related issues are attended and resolved within SLA.

    Experience in handling a small group/ area and oversees their daily tasks.

    Job description

    Ensuring the smooth running of the IT operations in the field, including user support, IT systems, domain services, communications, and connectivity;

    Monitoring upgrades and security backups of hardware and software systems;

    Managing crisis situations, which may involve complex technical hardware or software problems;

    Providing guidance and support to field office IT staff as they perform troubleshooting and maintenance tasks on the servers, PCs, and other devices;

    Network configuration assessments, and implementing Hardware/software upgrades and improvements;

    Implementing back-up procedures in the field and ensure their proper application;

    Planning and executing technology projects and system implementations in the field in an organized and effective manner. Establishing project scopes, goals, timelines, resources, and deliverables that support business goals and tracking projects progress;

    Assisting field office IT staff in planning and managing new office build outs, and office moves;

    Mentoring and training IT staff in the field;

    Planning and developing IT budgets for field offices, obtaining competitive prices from suppliers, to ensure cost effectiveness;

    Working with field office IT staff on maintaining up-to-date documentation of IT infrastructure and equipment in each field office;

    Recommending information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements;

    Developing, and implementing new IT procedures in the field and reviewing and enhancing existing procedures;

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • 5 years of experience
  • Availability for travel: Yes
  • Availability for change of residence: Yes
  • People with disabilities: Yes

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Job summary

  • IT Regional Support Manager

  • Pasay, National Capital Region

  • Company

    Commsec Inc.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply