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  • Description



  • Qualifications:

    - Bachelor's Degree in any IT related courses.

    - With at least 2 years of working experience in Service Delivery Management or in similar role.

    - With background in ITIL and Project Management.

    - With proficiency in the use of business support software, field of IT/Computer Hardware services, resource planning skills and good customer communication and handling skills.

    - Willing to work in Buendia Avenue, Makati City.

    Brief Description of Work and Responsibilities:

    - Manage service delivery operations for HP managed accounts.

    - Work with internal teams, partners, and customers in order to meet contractual obligations.

    - Diligence in understanding of account deliverables and customer requirements based on contract.

    - Monitor Service Delivery performance and help address any challenges and issues.

    - Connect with customers to conduct periodic reviews, to gather & address their concerns & feedback and to inform them of any developments and relevant updates.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • IT Service Delivery Manager

  • Makati, National Capital Region

  • Company

    ACTION LABS I.T. SERVICES PHILS., CORP
  • Type of contract

    Permanent contract

  • Work type

    Full Time

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