BestJobs - Jobs - IT Service Desk Analyst

    Description


  • *Act as a technical consultant on all customer interaction (call), treating each contact as an opportunity to provide customer satisfaction
    *Provide Applications support and guidance on features, functions, and use of products and versions
    *Incident and Service Request fulfilment by ensuring the approved process is completed or dispatching to *Customer’s service provider to complete the process.
    *Provide customers with a solution through information gathering, analytical troubleshooting and problem research, or to route or escalate the call or email to the appropriate resolution group

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Language(s): Tagalog
  • Availability for travel: Yes
  • Availability for change of residence: No

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Job summary

  • IT Service Desk Analyst

  • Quezon City, National Capital Region

  • Company

    ACTION LABS I.T. SERVICES PHILS., CORP
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply now