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  • Description

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email

    Perform remote troubleshooting through diagnostic techniques and pertinent questions

    Determine the best solution based on the issue and details provided by customers

    Walk the customer through the problem-solving process

    Direct unresolved issues to the next level of support personnel

    Provide accurate information on IT products or services

    Record events and problems and their resolution in logs

    Follow-up and update customer status and information

    Pass on any feedback or suggestions by customers to the appropriate internal team

  • Requirements

  • Minimum education level: Vocational
  • Years of experience: 1
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • IT Service Desk Analyst/ WFH

  • Taguig, National Capital Region

  • Company

    Collabera Technologies Private Limited, Inc
  • Type of contract

    Temporary contract

  • Work type

    Full Time

  • Salary

    ₱ 23,000.00 monthly

  • Apply